Question 1

What services do you offer for Senior Citizens?

Accepted Answer

We offer specialized healthcare services, chronic disease management, wellness checkups, mental health support, and home-based care for seniors.

Question 2

How does Care Management for Families work?

Accepted Answer

We provide complete care management for individuals and families, including diabetes management, thyroid care, weight management, mental wellness, and nutrition planning.

Question 3

How can Doctors benefit from HealthOK Global?

Accepted Answer

Doctors can use our platform for appointment management, digital branding, practice management, EMR systems, telemedicine services, and mobile app integrations.

Question 4

Do you offer corporate healthcare services?

Accepted Answer

Yes, we offer tailored healthcare programs for corporates focusing on employee health, happiness, and absenteeism reduction.

Question 5

Is your mobile app available for download?

Accepted Answer

Yes, our HealthOK mobile apps are available for download on both the App Store and Google Play for all consumer types.

Question 6

Can I schedule a telemedicine consultation through the platform?

Accepted Answer

Absolutely! Our telemedicine service allows you to book and consult with healthcare providers remotely via video calls.

Question 7

What type of full-body checkups do you offer?

Accepted Answer

We offer comprehensive health checkups including blood work, imaging, and specialist consultations customized to the patient's needs.

Question 8

Can a doctor partner with HealthOK Global?

Accepted Answer

Yes! Doctors can partner with us to extend senior care services and individual care services to their patients, while benefiting from our platform's digital tools.

Question 9

What do you mean by elderly care?

Accepted Answer

Elderly care serves the needs of old adults. It encompasses assisted living, adult daycare, long-term care, nursing homes, hospice care, and home care. HealthOK Global is dedicated to providing elderly care in India.

Question 10

How do you take care of senior citizens?

Accepted Answer

HealthOK Global helps senior citizens by providing social interaction, medication management, hiring help, encouraging activity, ensuring healthy meals, and arranging a structured schedule.

Question 11

What is elderly care at home?

Accepted Answer

Elderly care at home provides assistance to seniors who face challenges with daily tasks due to age or health conditions. HealthOK Global enables 24/7 home care with trained caregivers.

Question 12

How can HealthOK Global help when parents only trust family members for health discussions?

Accepted Answer

HealthOK Global's care team includes a care coordinator, doctor, nurse, psychologist, and nutritionist, ensuring parents feel comfortable and cared for while maintaining privacy and trust.

Question 13

Does subscribing to HealthOK Global mean I am neglecting my duty towards my parents?

Accepted Answer

Not at all! HealthOK Global is designed to support and enhance the care you provide for your parents. Our specialized care plans ensure their well-being without replacing your role in their lives.

Question 14

How does HealthOK Global help if we already have good doctors?

Accepted Answer

HealthOK Global does not replace your doctors but works alongside them. Our care team continuously monitors and supports your parents between doctor visits, ensuring effective treatment follow-ups.

Question 15

How does HealthOK Global compare with competitors?

Accepted Answer

HealthOK Global is more affordable and offers a comprehensive, personalized healthcare approach for NRIs' parents in India, ensuring quality service and better healthcare outcomes.

Question 16

How do I know if HealthOK Global's plan is working for my parents?

Accepted Answer

Regular monitoring, health reviews, and goal tracking ensure that your parents' health is improving under the HealthOK Global plan. You will receive frequent updates and progress reports.

Question 17

Will the HealthOK Global team visit parents at home?

Accepted Answer

Our care team provides continuous support through video or phone consultations. In some cases, physical visits can be arranged based on specific health requirements.

Question 18

How does HealthOK Global improve healthcare for parents in India?

Accepted Answer

HealthOK Global provides a customized wellness plan including diet, medication, exercise, continuous monitoring, and mental health support, ensuring better long-term health outcomes.

Question 19

Can I see a list of doctors on your panel before booking an appointment?

Accepted Answer

Yes! We provide a list of certified doctors available for teleconsultation and can also help book in-person appointments with local doctors for your parents.

Question 20

How does HealthOK Global work remotely?

Accepted Answer

Since 2014, HealthOK Global has successfully provided virtual healthcare solutions. Our service includes video consultations, continuous monitoring, and home support when required.

Question 21

How will my parents follow the extensive care plan?

Accepted Answer

Our care team provides ongoing motivation, small lifestyle adjustments, and continuous monitoring to ensure your parents follow their personalized wellness plan effectively.

Question 22

What service providers do you use?

Accepted Answer

HealthOK Global partners with a large network of certified and verified healthcare service providers across India to ensure quality elder care.

Question 23

What if I am not satisfied with the service?

Accepted Answer

HealthOK Global offers a 100% money-back guarantee within the first 3 months. You can also cancel your monthly subscription at any time after that.

Question 24

How do you select members of the care team?

Accepted Answer

All HealthOK Global healthcare professionals go through a rigorous vetting process, including interviews with our expert selection panel to ensure quality care.

Question 25

Where is the HealthOK Global service available in India?

Accepted Answer

HealthOK Global services are available in all Tier 1 and Tier 2 cities across India.

Question 26

How does HealthOK Global work if I already visit a local doctor?

Accepted Answer

HealthOK Global acts as an extension of your local doctor's care, ensuring follow-ups, medication management, and continuous monitoring between visits.

Question 27

How will you coordinate with my parents' insurance?

Accepted Answer

Before onboarding, we review health insurance details and assist in coordinating with medical facilities for claims and coverage.

Question 28

How will we meet and communicate?

Accepted Answer

Your parents will have scheduled video calls with their care team, and you will receive regular health updates via reports and calls.

Question 29

Will you send reminders for medical appointments?

Accepted Answer

Yes! We schedule appointments in our app and send reminders via call, message, or notification. We can also assist with transportation if needed.

Question 30

How long does it take to set up?

Accepted Answer

Basic setup takes just 2 hours. We provide complete training to your staff, and you can start using the system the same day.

Question 31

Will this work with my existing patient records?

Accepted Answer

Yes, we can import your existing patient database. Our team will help migrate your data securely.

Question 32

What if I'm not tech-savvy?

Accepted Answer

Our interface is designed for busy doctors. Most users learn the system in just one day. We also provide ongoing support.

Question 33

Can I use this on my phone?

Accepted Answer

Yes, we have dedicated mobile apps for both Android and iOS. You can manage your entire practice from your phone.

Question 34

How does the 24x7 answering service work?

Accepted Answer

Patients calling after hours reach our trained operators who can handle appointments, emergencies, and basic queries based on your protocols.

Question 35

Is my patient data secure?

Accepted Answer

Absolutely. We use bank-level encryption and are compliant with all Indian healthcare data regulations.

Question 36

What is included in the free 90-day trial?

Accepted Answer

The free trial gives you full access to any care plan — including doctor consultations, care coordination, and health monitoring — with zero obligation. No credit card required.

Question 37

Can I switch between care plans later?

Accepted Answer

Yes, you can upgrade, downgrade, or cancel your plan anytime. We believe care should be flexible and grow with your needs.

Question 38

Will you coordinate with my parents’ existing doctors?

Accepted Answer

Absolutely. Our care team complements your parents’ existing medical relationships and ensures all information is shared and followed up properly.

Question 39

What happens after the 90-day free trial?

Accepted Answer

At the end of the trial, you can choose to continue on the same plan, switch to a different plan, or stop without any charges. We will only proceed if you’re happy with the service.

Question 40

Is this service suitable if my parents already have household help?

Accepted Answer

Yes. We provide medical, emotional, and care coordination support — working alongside existing helpers to ensure comprehensive care for your parents.

Question 41

How do you ensure my parents follow the care plan?

Accepted Answer

Our care coordinators build personal relationships and use regular check-ins, reminders, and gentle motivation to ensure adherence without being intrusive.

Question 42

How much does a corporate wellness program typically cost?

Accepted Answer

Our corporate wellness programs start at ₹399 per employee per month for our Essentials plan, with more comprehensive options at ₹799 for Pro and ₹1,499 for Enterprise. Annual billing provides a 15% discount, and customized pricing is available for large organizations.

Question 43

What ROI can our company expect from implementing your wellness program?

Accepted Answer

Organizations typically see a return of ₹3-5 for every rupee invested through reduced healthcare costs (15-25% decrease), lower absenteeism (40% reduction), improved productivity, and enhanced retention rates (31% improvement). We provide detailed analytics to track your specific ROI metrics.

Question 44

How does your corporate wellness program differ from typical wellness apps?

Accepted Answer

Unlike app-only solutions, HealthOK delivers real healthcare services powered by technology. We provide specialized chronic disease management, comprehensive mental wellness support, dedicated wellness coordinators, and detailed ROI analytics that demonstrate clear business impact.

Question 45

How do you handle employee data privacy and confidentiality?

Accepted Answer

We maintain strict confidentiality of all health information. Individual health data is never shared with employers; only anonymized, aggregated data is used for program analytics. We comply with all Indian healthcare data regulations and international standards.

Question 46

How long does it take to implement a corporate wellness program?

Accepted Answer

Our implementation process typically takes 4-6 weeks from initial assessment to full program launch. We use a phased approach to ensure high adoption rates, with our team handling everything from employee communication to technology setup.

Question 47

Can we customize the wellness program to align with our company culture?

Accepted Answer

Absolutely. We begin with an organizational assessment to understand your company culture, workforce demographics, and specific health challenges. All wellness initiatives, communications, and incentives are then tailored to reflect your organization's unique characteristics and priorities.

Question 48

How do you manage chronic diseases in the workplace?

Accepted Answer

Our chronic disease management programs combine medical expertise, technology, and ongoing support to help employees effectively manage conditions like diabetes, hypertension, and thyroid disorders. Programs include specialized health assessments, personalized care plans, regular monitoring, medication management, lifestyle coaching, and progress tracking.

Question 49

How do you measure the success of corporate wellness programs?

Accepted Answer

We track multiple metrics including participation rates, health risk improvements, changes in absenteeism, healthcare cost reductions, employee satisfaction scores, and productivity measures. Quarterly reports provide comprehensive insights into program performance and ROI.

Question 50

What is the WELLBIZ™ Framework?

Accepted Answer

The WELLBIZ™ Framework is our proprietary approach to corporate wellness that focuses on seven key areas: Workforce Optimization, Economic Returns, Leadership in Talent, Longevity of Health, Balanced Wellbeing, Insightful Analytics, and Zealous Engagement, delivering measurable improvements across key business metrics.

Question 51

How do you encourage employee participation in wellness programs?

Accepted Answer

We drive engagement through a combination of personalized health interventions, team-based wellness challenges, meaningful incentives, mobile app accessibility, clear communication, and leadership involvement. Our approach typically achieves 80%+ participation rates compared to the industry average of 20-40%.

Question 52

Can employees' families participate in the wellness program?

Accepted Answer

Yes, we offer family coverage options that can be added to your wellness program. Family members can access teleconsultations, health screenings, and wellness resources, which further enhances employee satisfaction and program effectiveness.

Question 53

How do you address mental health issues in the workplace?

Accepted Answer

Our comprehensive mental wellness approach includes confidential counseling services, stress management resources, resilience training, burnout prevention strategies, and manager training to create a supportive work environment. All mental health services maintain strict confidentiality.

Question 54

Can we get a free trial or demonstration of your wellness platform?

Accepted Answer

Yes, we offer a free organizational health assessment and platform demonstration. For qualifying organizations, we also provide a 30-day pilot program to experience the impact of our wellness services before committing to a full implementation.

Question 55

Do you offer on-site wellness services or only virtual options?

Accepted Answer

We provide both virtual and on-site services. While many services are delivered through our digital platform, we also offer on-site health camps, screenings, wellness workshops, and fitness activities based on your organization's needs and package selection.

Question 56

How many employees do we need to have to implement your wellness program?

Accepted Answer

Our WELLBIZ Essentials plan is designed for organizations with as few as 10 employees, while our Pro and Enterprise plans are optimized for medium to large organizations. We can accommodate companies of any size with tailored solutions.

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